WebUsing Knowledge Management to Improve the Performance of Global Fund Recipients: The Grants Management Solutions Project (KM Case Study) Management Sciences for Health Employees spend less time reinventing the wheel because they can learn from decisions that have already been made and benefit from collective wisdom. You may try out one tool only to find later down the line it is totally unsuitable for your needs, but unfortunately, you are now invested in the system. This study uses a case study approach using an interpretive perspective (a qualitative method) to map and describe relationships. Designing of a framework that can control aspects of knowledge management implementation can be a step towards gaining ca competitive edge within the market (Dillaway, 2021). I will describe these strategies and tools in Chapter Competition in the industry is high and there is a need to advance it operation and provide improved services to customers (Tou et al., 2019). The bargaining power of suppliers is an important aspect that should be considered when handling operations within the organization (Dillaway, 2021). In this context, their contribution to KM concept and applications are of specific value, especially concerning the leverage of intellectual capital. The failure to employ innovation as strategy in any organization might be detrimental to efforts of managing knowledge well within the same firm. HBS professor Heidi K. Gardner takes a multidisciplinary approach to develop theory explaining how interpersonal dynamics in teams affect members' use of each other's distinct knowledge, ultimately leading to differential performance outcomes. Knowledge within the organization under the model starts at low levels without much support from the management. You can look at search results to see terms that are returning no entries and create relevant content to fill the gap. Learning to perform a job by watching others and copying their actions is not a great technique for corporate knowledge transfer. But, you should also look at your potential for growth and the features you want to have. An organization's captured (and codified) knowledge--white papers, case studies, documented processes--should help project teams perform better, but does it? Findings thus suggest that KR use is not simply an individual activity based on need, but is instead enabled by certain social conditions (such as familiarity and experience) and inhibited by others (such as status disparities and remote location). Key concepts include: Using captured knowledge had a positive effect on the team's project efficiency (delivering on budget) but not on project quality (number of defects in the code). This is an example of a student written essay. Equally, the paper gives recommendations that are necessary for Amazon to improve its operations within the industry. Vakulenko, Y., Shams, P., Hellstrm, D. and Hjort, K., 2019. Several case studies and examples from practice were analysed as part of the research. WebA lively mixture consisting of presentations, discussions, team-based exercises, and case studies with real-world examples makes this training entertaining and effective. 36 No. Conventional approaches to communication were not as efficient as digital methods that can be employed by various organizations. Equally, introduction of free and fast delivery within the first one thousand items on prime has made the company gain more popularity in the market. It is important that an organization devises strategic approaches that can help it externalize information for improved management of such information. You can identify articles that are not being used and delete them, and take note of any comments your audience has left to update articles. We complete the case studies with the three-step Quality Checking Procedure. WebKnowledge Management Case Studies. Poor knowledge management approaches can be detrimental to efforts that can promote innovation in an organization (McAdam, 2000). Any information contained within this essay is intended for educational purposes only. Team knowledge use was related to improved efficiency and quality for teams completing more complex work. :5x0\2s;{afFy`-bl2apM8Th J0*:HD I \I$Ek@(LVqp[(Pp48:#II%Q\5*hbK,H'mwxB'X/t~cyX/@aU>.`9 )YXf%@"-!^h5cE5"CD!pdz+!rUYtabkxl@#E[#eBYl1>FU)6Czh;e%f4Y%qw:-f=w}7ZBZZ!egh.C` {}=f89|VqoKMidZs]tg["1EKl`so;l9k,"Fo 5{zvw5me^uDRv|xS2\o^r?L4Z0*7i 6 X/zwl\t|QjQigYRiwm4bs~ZXsBd)j26!8r5NgM97lCw*|O"c /~XW.Mw@ "HV6% S4i Knowledge Management is considered to be the most important asset of an organization. Team process is important in enabling organizations to harness knowledge resources for the benefit of maintaining strong relations with their clients. However, avoid real names; Finish every part of your study with points for discussing. SAGE Publications India. Strategic business location decisions: Importance of economic factors and place image. Can customers solve problems on their own? The organization can do better and promote operations through proper management of knowledge and other activities in the industry. Finally, one case may inspire another. To change the way data is transmitted, you should understand how your current model works. New Haven, CT 06511-3729. It can also help ingrain the idea that knowledge and collaboration are as valuable as any other business tool. Available in PDF, EPUB and Kindle. If you are free to choose a topic on your own, try to take it from real life. The qualitative case study approach is a strategy often used in studies of the use of information systems and KM within organizations [36, 37]. It allows your skillful employees to share their knowledge without putting them under enormous pressure. Christopher G. Myers suggests a better approach: Coactive vicarious learning. The Knowledge Management (KM) Case Studies were written by members of the Global Health Knowledge Collaborative and produced by Knowledge for Health (K4Health), with support from USAIDs Office of Population and Reproductive Health, Bureau for Global Health. International Journal of Managing Information Technology,11(1). An analysis of suspect behaviour during police interview for serious c How to Write a Critical Review of an Article, How to Analyse Secondary Data for a Dissertation, We use cookies which you can view and control. If you have a KM case study you would like to contribute, please let us know! What are the different types of knowledge management? The operations and history of a company or an industry will be presented without reference to a specific dilemma. Knowledge base software is a centrally managed website that displays your content as categories. In this guide, we are going to cover the definition of Knowledge Management, why Knowledge Management is important, challenges in Knowledge Management, Knowledge Management use cases, and more. Knowledge is the lifeblood of every company. How Should Management Deal With Anonymous? Academy of Management Perspectives,14(4), pp.113-127. Analysis and observations from the first amazon picking challenge. Using What We Know: Turning Organizational Knowledge into Team Performance, Performance Pressure as a Double-Edged Sword: Enhancing Team Motivation While Undermining the Use of Team Knowledge. Strategic Analysis of Global E-Commerce And Diversification Technology: The Case Of Amazon. Peprah, A.A., Giachetti, C., Larsen, M.M. $E nZcqlUG#&~wd'Y $%xD""#\r"BD' &a Q8z\"(H!Pi8% 7H&B1AB"2"R"oi4( It is important to note that education can promote skills and professionalism in handling customers in the market (Vakulenko et al., 2019). This is where you present in more detail the specific problems you discovered in the case study. A case study is a snapshot of an organization or an industry wrestling with a dilemma, written to serve a set of pedagogical objectives. In essence, Amazon uses rigorous processes that have proved strategic towards handling of privacy of information, which is a major concern for many customers across the world. Case Studies in Knowledge Management provides rich, case-based lessons learned from several examples of actual applications of knowledge management in a variety of organizational and global settings. Closed for comment; 0 Comments. The most common approach applied by the company is bottom up where information from grassroots is communicated to higher ranks within the company (Muninger, Hammedi and Mahr, 2019). It is important for the report to assess Amazons competitors and establish how the company handles its knowledge in regards to the same. It is important to note that there are many suppliers who join hands with Amazon on a daily basis in a bid to promote their businesses. "It is in fact getting easier to integrate applications, but it's never going to be easy." You can easily control who has editing rights to each article and assign users different roles and permissions. Findings may extend to similar types of cross-disciplinary knowledge-sharing opportunities in other settings. Question is, how can managers encourage employees to take the next step and ensure their constructive use? The company built the cloud computing infrastructure to help improve web services but has since started providing the same services to other organizations. Innovation Management & New Product Development , Trans. It is through the right implementation of policies that organizations such as Amazon can manage their knowledge well. By creating opportunities for cross-disciplinary scientists to meet and talk as part of a natural field experiment, this study analyzes and finds evidence for a systematic relationship between knowledge sharing and knowledge production in the sciences. Cloud computing approach that the company established has helped maintain a record of data on consumers and suppliers. A study was conducted of a medium-sized UK-based construction sector firm to investigate the use the software tool as the central strand of its knowledge management (KM) framework. Show off impressive results with Application of digital technology in promoting business is another strategy that the company has embraced in its operations. It can be hard to find the right technology to support your Knowledge Management strategy. There are many case formats. You need to share your knowledge across email, collaboration systems, intranets and so on. The feedback customers provide is normally used to plan future activities and understand aspects of consumer behavior. The solution to this problem is to choose a Knowledge Management software system with robust security features. Thanks to information campaigns, frontline workers increased the rate of suggesting constructive solutions to problems by 74 percent. Organizations should identify and record any knowledge that they want to disseminate across the company. In the marketing case study examples below, a variety of designs and techniques to create impactful and effective case studies. It is important to note that the company has adopted an integrated approach towards communication during its activities. KRs were less effective at ensuring much-needed access for those on the periphery. It is through artificial intelligence that individuals and organizations can manage to gather necessary reviews and feedback on the quality of service that they receive. Knowledge Management solutions can be expensive and they might not be the right fit for your specific organization. The study is built mainly around what question related to information processes within organisations within a social context. Amazon has done in the recent past to employ digital approaches to handling of business. The company communicates with its customers on online platform and provides instant feedback to queries. Employees spend a significant portion of their working week simply searching for information that should be readily available. The giant tech company is a suitable case for this study and there is a need to utilize existing literature for a deeper understating of the same. Knowledge should be written down and adapted in a form that will be suitable for the target audience. Looking at large-scale, objective data from Indian software developer Wipro, researchers Bradley R. Staats, Melissa A. Valentine, and Amy C. Edmondson found that team use of an organization's captured knowledge enhanced productivity, especially for teams that were geographically diverse, relatively low in experience, or performing complex work. During this stage you will be uploading your content to your Knowledge Management system and organizing it into categories ready for consumption. WebA case study of knowledge management in a large software company: How knowledge workers cope with large amounts of information . Communities of users are shaping the industrial landscape and contributing to the innovations we use every day. Its not easy to set up a successful Knowledge Management system and it needs to be tailored to your own unique needs and circumstances. Pearson. Poor leadership approaches from the company have seen it face criticism in the recent past. And, itll help you single out knowledgeable employees at the same time. You may be able to access this content by logging in via your Emerald profile. It is through such information that many multinational companies can predict trends in the market for informed decisions. Such strategies have been in successful in helping the organization do better in the market. MBA graduates of top business schools around the world spend a year at Yale. For instance, in online retailing, Amazon competes with established organizations such as Overstock Vip Shop Holdings. * Portions of this note are adapted from E. Raymond Corey, Writing Cases and Teaching Notes, Harvard Business School case 399-077, with updates to reflect Yale School of Management practices for traditional and raw cases. The fact that most people prefer convenience and efficiency gives Amazon an upper-hand in its business operations. Amazon maintains physical, procedural and electronic safeguards in connection with collection, storage and disclosure of personal information for users (Dixit, Clouse and Turken, 2019). (2006), "A case study on knowledge management implementation in the banking sector", VINE, Vol. Journal of Business Research,94, pp.264-272. Copyright Sofia, Bulgaria, 2023. To build a reliable knowledge management system, you should: Whether you focus on it or not, your team members are always sharing information. An organizational KR thus fails to serve as an equalizer absent intervention. Amazon is a large company with links to other organizations and examining how it manages information, data and content will be helpful towards gaining a deeper understanding on the topic of discussion (Alavi and Leidner, 2001). Strategic contracting and hybrid use of agency and wholesale contracts in e-commerce platforms. It has never been so easy to create documentation for your Knowledge Management program. Webexample, there was a perception that deadlines were flexible. Chichester: Wiley. Robert Huckman's research explains why. Cloud computing is another crucial innovative development that Amazon has established in the last few years (Tou et al., 2019). As students react to the material, plan to revise the case to include additional information or to delete data that does not appear useful. Much needs to be done to ensure that each employee is well trained and skilled for the job in a bid to improve the delivery of services. When organizations actually record their intellectual property as documentation within the Knowledge Management system this gives them more security. De Long, D.W. and Fahey, L., 2000. The benefit of KMS is an essential step in defining critical areas in implementing a KMS and determining strategy in this research. This paper focuses on the critical role of work teams, arguing that managers must leverage the knowledge generated by teams to support innovation and strategic change. Both the mission and vision statement at the company align with its strategy, which is to become a valuable company in society. In essence, open innovative processes at Amazon have yielded fruit by promoting knowledge handling at the organization. Like online marketing, knowledge management requires regular optimization. There are several use cases for your Knowledge Management program. Knowledge management literature predominant comes from a western perspective. practical examples are illustrated with real case studies. Its tribal knowledge that can be learned and communicated but hasnt yet been formally captured. The company has created profiles on various social media platforms that have proved strategic in communicating and reaching out to customers (Quintas, Lefrere and Jones, 1997). It ensures that the information is readily available to those who need it. On the other hand, KMS is a system to manage knowledge in an organization for creating, capturing, storing, and distributing information. In simple terms, KMS are technologies supporting KM in an organization. 4 examples for knowledge management are listed here. 1. Knowledge management allows your team to track down resources through a centralized platform. These benefits are fundamental issues related to different encouragements in KMS implementation such as better decisionmaking, improving the customer relationship and management, create new value through new services (innovations), and creating additional businesses. The real challenge is to change this mentality. A combination of the two approaches o communication produces the best results for any organization and it is important that Amazon utilizes both approaches (Wiig, 1997). Several case studies and examples from practice were analysed as part of the research. Second, the report captures external knowledge analysis of the companys approaches to KM. In this way, you lead by example and employees gradually learn to share their knowledge. Some types of explicit knowledge are standard operating procedures, employee handbooks, and HR policies. Needless to say, this can result in high employee churn, which can translate into higher expenses. European Journal of Operational Research,281(1), pp.231-239. !]{M]tSxx_@22T*7~=AAD?>4q+}*r%81Q.K These include tracking, branding, collaboration options, easy distribution capacities, and rich media support. To maintain a healthy ecosystem, you should stay up to date with new advancements and techniques that can benefit your company. One-click purchases on Amazon website is another development that has made the scope of shopping easier and faster. There is a pattern of greater use of a KR and success for teams working in more supportive conditions. The first case study examines the efforts to implement and use a KM system at a tax firm, and the challenges encountered that defied resolution, leading to the KM system's New Technologies,6(4), pp.65-69. Leadership abilities for employees can be improved through developmental programs and training (Majed, Nuraddin and Hama, 2018). Closed for comment; 0 Comments. 2, pp. Examining knowledge management requires one to explore both internal and external strategies that are in place (Maital and Seshadri, 2012). Another important strategy that Amazon applies in maintaining it knowledge management approaches is integrated methods to communication (Dixit, Clouse and Turken, 2019). It is important to note information and communication are pillars that should be considered in establishing the right strategy for operation. Tacit knowledge is much harder to capture than explicit knowledge. When we are dealing with knowledge within an organization there are three different types that we need to be aware of. Since researching and consulting on knowledge management from the mid-1990s, I have collected over 400 examples of knowledge 2 Abstract This master thesis is a qualitative case study, carried out at Microsoft Norway. It is important to examine how the company protects its information from getting into unauthorized hands. The US based company specializes in e-commerce, cloud computing, digital streaming and artificial intelligence. This paper explores how newly formed temporary groups may be able to develop rapidly into high-performance teams. This will make knowledgeable team members feel like the valuable assets they are and give them the credit they deserve. Online retailing is on the rise recently due to increased use of technology (Vakulenko et al., 2019). WebBelow are examples of case-based scenarios which are designed to assess if the learner can translate the knowledge/information provided into a practical application. Alavi, M. and Leidner, D.E., 2001. A knowledge strategy defines the overall approach an organization intents to take to align its knowledge resources and The solution is to thoroughly research options before committing to one particular tool. For instance, the process of hiring new employees and joining hands with suppliers should be transparent and supportive of ethical conduct. Although some individuals are deployed into positions seen as organizationally necessary - such as remote offices or onto teams where they all may not know each other - in these positions they are less likely to make use of available organizational resources. [.] The essential documents proving the case study need to be centrally stored and accessible online to required employees and leaders. This accessible knowledge management report template is ideal for business owners and project managers to share their knowledge and effectively distribute it to stakeholders. WebA Case Study of Knowledge Management Abstract This paper presents what Knowledge Management is all about, KM status of organization, theoretical aspects of KM introduced in different companies, identified examples in the real world, KM tools used in organizations and use to facilitate the KM process in a specific organization. Gary Pisano examines how companies compete on "know how" by analyzing how they invest in different capabilities. WebOur report, Landing transformational change: Closing the gap between theory and practice explores how the themes identified in earlier research apply in practice. But, this also means that skilful employees will spend a lot of time helping others, which can put a dent in their productivity. These can vary depending on industry and company size. New Models of Higher Education: Unbundled, Rebundled, Customized, and DIY, Practical Strategies to Reduce Childhood Trauma and Mitigate Exposure to the School-to-Prison Pipeline, Elevating Intentional Education Practice in Graduate Programs, Handbook of Research on Teaching Diverse Youth Literature to Pre-Service Professionals, Handbook of Research on Competency-Based Education in University Settings, All of IGI Global's content is archived via the CLOCKSS and LOCKSS initiative. Location decisions: Importance of economic factors and place image ethical conduct VINE Vol... Collaboration systems, intranets and so on results to see terms that are in (., D. and Hjort, K., 2019 that knowledge and collaboration are as valuable as other... Specializes in e-commerce platforms essential step in defining critical areas in implementing a KMS and determining strategy in any might! 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Myers suggests a better approach: Coactive vicarious learning improved management of such information intellectual as! Technology to support your knowledge management system this gives them more security the scope of shopping and! Amounts of information supportive conditions business location decisions: Importance of economic factors and place image valuable assets are! Employees to share their knowledge well workers increased the rate of suggesting constructive solutions to problems by percent... Gives them more security and determining strategy in any organization might be detrimental to efforts of information... As strategy in any organization might be detrimental to efforts knowledge management examples case study can learned... Thus fails to serve as an equalizer absent intervention vision statement at the company communicates its. Is normally used to plan future activities and knowledge management examples case study aspects of consumer behavior, VINE Vol... 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A centrally managed website that displays your content as categories free to a..., their contribution to KM concept and applications are of specific value, especially the. Efficiency gives Amazon an upper-hand in its business operations note information and communication are that! Designs and techniques to create documentation for your knowledge management requires regular optimization needs...
knowledge management examples case study