In the future, consider having your packages sent to your office instead of your home (if youre still going to an office), or to a neighbor who will be home when you arent. If the dress you're looking at does not have much stretch, you might consider sizing up for the best overall fit. Another possibility is that the package was delivered to the wrong address. XOXO. Companies can ask for reviews via automatic invitations. FYI, Lulus doesn't take ANY responsibility for lost or stolen packages. My return arrived to them over a week ago and I'm still waiting for them to send an email once it's "processed". Thank you so much for the fast reply. To my email, to my account, through the store, through the debit card, nothing. Extremely see thru and I paid so much for it including duties. Called them, they said they had to track it, wait 4 days and then they would refund me or send a replacement. Once youre positive the package is MIA, there are a few things you can do next. Items that are made in the USA are less likely to be charged. They refunded me with store credit which I do not want! It may be that the package requires a signature and nobody was available, or that they couldnt find anywhere safe to leave the package. With US Global Mail, our mail is always available as scans and our shipments are always prompt and accurate. I have made numerous purchases, mostly shoes and dresses, from Lulu's over the years and have had a consistently good experience with them. Bought 3 dresses and 2 pairs of shoes in May with the intention of purchasing a pair of shoes and a dress for graduation. By the time you know the package is not going to show up, your local post office is likely to be closed. Hello, my tracking # is aq746065130cn. xo. TOTAL REGRET! Thank you for sharing your review. I am so devestated as I had planned on using the money that they stole from me to buy my wedding dress. Amazon also offers the ability to have things shipped to Amazon lockersthough thats not always an option, depending on the size of the package. If it has been over 48 hours since the delivery notice . It sounds like a Fedex issue, not a lululemon issue. Hi LL, You open your door and there, sitting on your welcome mat, is a clearly marked package from Amazon. Products used:Multiple shoes and dresses. All their customer service did was send me a tracking number, didn't even bother to check the tracking information themselves. If you have any other questions about sizing, please feel free to chat in with one of our Live Chat Stylists or give us a call at 1-866-918-5858. If your tracking information shows that your package was delivered, but you can't find it: Verify the shipping address in Your Orders. The items were tried on at the kitchen table to prevent pet hair from getting on them, then immediately put bag in their bag. New subscribers only. The season and color has a lot to due with restocking dates as well as we try to keep our site current. If they cant help you track it down, they should be able to help you start an insurance claim for the package (or at least point you in the right direction), so you can recoup the cost of your lost item. Extremely poor customer service! Clothing is great quality and prices are good. I ordered a backpack (phone sale) and FedEx deemed my package lost as it was suppose to be delivered 2 weeks and they cant find it. Im sorry this happened thats super annoying. 08/29/2012 18:57. and in the past I've had good dealings with them I give them 3 stars overall. I 100% recommend Lulus if you need a cute dress for any occasion! I've been home all day everyday because of the quarantine and did not receive the package. Lulus refuses to refund- will never buy dress again as there is no way to prove tags were on dress when I mailed back-- total RIP off - do not recommend if you feel dress may not fit! If after 7 business days from when you submitted your online help request form your mail or package hasn't arrived, submit a Missing Mail search request with the following information: Sender mailing address. You will receive your order 2-7 business days after it leaves our distribution centre. We currently don't have a way to estimate what these fees may be as they're not related to our company in any way. thanks! It looks like three of your returns were refused due to various short, black pet hairs while the fourth item was refused due to a stain on the strap. In this article, we are going to explore what may have gone wrong and what you should do about it. Access mail & packages online 24/7. You should get a slip to tell you about this, but the tracking information should also update to reflect the fact that a delivery was attempted. I am pleased with the way the situation was handled and will probably try to order from Lulu's again in the near future. And as others have said, Fedex is I wouldnt necessarily say at fault but rather responsible for the package once it is out of the warehouse/store and so we get into contact with them to see whats up. Slides were not as shown on picture, in person they were not that nice at all, one part of both slides was scratching my skin and usually I wear size US 5.5 or 6, and I have ordered size 6 and I could easily order 6.5 as they were bit smaller. Xo. I'm 5'7 and weigh about 140 lbs. It's sometimes easy to get duped into cheap online boutiques which can give a woman serious trust issues with online shopping. Try it free. Ive asked for a refund - no response from them. I hope this helps! Hi, Tara!Thank you for taking the time to share your review. I have been shopping there for about 3 years regularly and have only exchanged items for personal dissatisfaction, never quality issues. Unfortunately I made the mistake of repurchasing from lulus and now Im 33 weeks pregnant with nothing to wear at the moment. We hope to get in touch soon. Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. I called Fedex first and they told me since they couldnt find the package to contact lululemon! We hope to hear from you soon, xo. Twice I needed to call to instigate a slightly complicated return, and both times the customer service agent I spoke with was friendly, helpful and patient. Buyer beware. (This is even if I order an x-small) Definitely give them a try because they do have some hidden gems but short people just be weary of their return policy. If you have any concerns about the amount you paid for customs fees we suggest contacting your respective Customs Department directly. It wasnt the case for me, but depending on your home a delivery person might opt to put a package somewhere other than right in front of your front door. Lesson learned. here. Please feel free to contact us by email, live chat, phone, or SMS text message. We use dedicated people and clever technology to safeguard our platform. Once you go to the orders section, you will find a list of all of your orders. One of the sleeves keeps falling down and wont stay in place. First and last time I will ever order from this company again. If your driver has a lot of deliveries or they take longer than anticipated, this can also slow things down. They stop you from responding on the chat by blocking your area to type. xo. No paper mess and a greener planet. This may seem like a no-brainer, but if the tracking info says your package has been delivered and its not sitting on your porch, look around for it. They sent me a picture with a scuff on the bottom from WALKING AROUND MY HOUSE - which anyone could have cleaned in 30 seconds. I haven't bought anything since this event and otherwise I have kept purchases unless they have been too large. Yes. (2-4 business days) $20.00. How can you purchase postage through PayPal without Ebay? I also never had a problem with shipping, unlike with other brands (boohoo, pretty little thing, etc.) I will not be ordering again. I got the email confirmation June 26, 2016 that my items are on it's way. i was wondering if it will arrive on time. Alternatively, it may be that delivery was attempted, but the driver was unable to deliver it for some reason. But you can rest assured Lulu's has high quality clothes and a great customer service program. The heels I ordered are very nice as well. If not, you can contact USPS and request that they look into the mis-delivery. Cute Dresses, Tops, Shoes & Clothing for Women at Lulus.com Check with neighbors, family, roommates, or anyone else who could have access to the delivery. I then asked them to fully refund my credit and they finally did it but not without considerable effort and pushing on my part. see details. Lulus has just gained a frequent customer! Hi Crystal, If you've got more questions, we've got answers. Xo. Itll probably show u, but in the event that it doesnt, theyll refund the total amount, possibly more for the inconvenience. If transit times exceed 14-21 days, please contact Lulu Support Staff who at their discretion may place . Were truly sorry to hear that your purchase ended up costing more than expected. We do have a disclaimer at checkout that must be selected to give our international customers a heads up that customs fees may apply, as we never want these fees to come as a surprise! 526 reviews for Lulus, 4.0 stars: 'Just received my purchase order and beyond happy that I could not pass up the opportunity to tell everyone! Ask them to double check for your name, all outgoing shipping should be listed for them on their fedex account. We've requested your Lulus order number through Sitejabber's verification system. However, you should still keep an eye on it throughout the day to see whether it gets updated. AWFUL quality. Please allow for additional transit times when shipping outside of the continental United States (Hawaii, Alaska, Puerto Rico, APO addresses, and other US territories). If you could please provide your Lulus order number, we would love to personally reach out to ensure you are taken care of right away! Performance is just as advertised. In many cases, purchases are protected by your card agreement, so if you cant get a refund or a replacement anywhere else, you may be able to get one from your card provider. Thank you! If you wanted to call, chat or email in we would be more than happy to look up specific items for you! Hi, Lisa! After some google research, I learned it was indeed a legitimate business so I decided to order and give it a try. Lulus has a consumer rating of 3.96 stars from 526 reviews indicating that most customers are generally satisfied with their purchases. Its too much of a hassle. In general, orders with expedited shipping placed before 10 AM PST ship the same day. Fedex says delivered but actually not delivered? Said expect to hear back in 24 hours. , So frustrating!! Lulus claims they don't pass quality control because of pet hair and makeup (eerily similar to another reviewers post on a different website). But, the return process is turning me off. This is one of the very common reasons for a packaging saying out for delivery but not arriving. Don't start worrying right away when your package hasn't arrived when you expected it. We apologize if your item arrived incomplete, damaged, broken, missing components, or defective. The best call is to just contact the seller at this point. Verification can help ensure real people write reviews about real companies. Hi, D. H. Thanks for leaving your review! Hi, David! XOXO, Hi Anastasia! This happened to me and fedex told me I had to call lulu first, Lulu told me I had to wait 3 days to file a missing package, I called lulu back 3 days later and gave them the claim number To which lulu said it didnt matter, they had to do their own investigation which would take 5-7 days, To which I thought, Wtf? Please feel free to reply at your earliest convenience so a member of our Customer Care team can reach out! Happened to me as well, I however didnt really realize it had happened until maybe 3 weeks had passed. As I tried on the piece it blew my mind and exceeded my expectations- I have a package lost, never arrived and the last tracking is "2020.09.11 12:37 (GMT-7): Departed country of origin". Take up to 60% off Sealy mattresses, pillows, and bedroom furniture at Wayfairs Sleep Sale. If your package cannot be found and delivered, check whether it was insured. Thanks for leaving your review. AliExpress has a number of options, including "Full refund" and "Refund and return of the product.". As soon as I got the text notification that it was delivered to my front door, I went out to grab it and it wasn't there. A few years ago, San Francisco had a weeklong heat wave, with temperatures in the 90s every day. Breathe deeplywe have answers to your most pressing shipping questions. Best, xo. We list the dates on the specific item once we have a confirmation. The bottom line is you will just have to wait. I usually love everything. While the shipping carrier is liable for all lost or stolen packages, we would love to do our best to ensure you are feeling taken care of to the best of our abilities. During times of high package volume, shipping carriers may experience delayed or missing shipment scans while in transit. I've ordered from many other American companies and online stores and I've never ever paid this much is duty or taxes! Next time I'd order next size up..shes 14 and slim and I ordered a size small but could have done with medium but its ok. We truly want you to be satisfied with every item you purchase from Lulus, so if you ever need assistance please contact our Customer Care team and we will gladly help!Thanks for sharing a review! They are not related to Lulus.com, so we cannot predict their cost or control how you are charged. Tracking information for your shipment will be updated and available within 24-48 business hours of shipment. Hi, CS! Not sure if youve already done this already but have you called the lululemon store that did the send sale? Their Virtual Mailbox is great to have while on the road. Quickest and easiest way to get assistance with your order issue is by clicking Chat Online below, only available within our business hours. The tracking information is your best friend when it comes to finding your package, but if it is just staying on out for delivery, it can be pretty frustrating. You have no choice but to pay it as you've already paid so much for the package. of all your faves! xo, I'm also surprised at the negative comments ..ordered a faux fur coat for my daughterhard to get tracking details so thought it was a scam and wouldn't arrive but it came and it was beautiful my daughter loved it and wants to order another one in a different colour. Breathe deeplywe have answers to your most pressing shipping questions. Poor customer service that makes you not want to shop here. I was kept up to date about every step in the proces. If this is a sale item and marked down, that specific item and color will not be coming back. This company responds to reviews on average within 3 days, Just received my purchase order and beyond happy that I could not pass up the opportunity to tell everyone! i'm a size 4 in jeans and have a 34' inch bust. Our Customer Care team should be able to assist you further from there! Please keep an eye out for the confirmation email. Size and type of container or envelope you used. Terrible company. Whats happened? Once you're positive the package is MIA, there are a few things you can do next. This situation will deter me from shopping with Lulus again. Depending on the company, they also may be able to talk to the driver and determine that your package was actually left in an odd spot like under your back deck or behind a potted plant on the porch. Fans covet the popular Lulus label, emerging designer mix, and favorite go-to brands! Im in love with the leggings i ordered, but at this point I just want my money back. Enjoy the rest of your day! Receptacle blocked. This means that your mailman was not able to access your mailbox for some reason. It may not be delivered with your normal mail, but it should still arrive before 5 p.m. that day. I contacted lululemon and while they were super nice, they really werent much help. I got an order shipped to me but 2 dresses were too big on me so i returned them via ups and so far i wasn't refunded. If you ever have questions or need assistance, please let us know. I also issued $15.00 in store credit to your email. XOXO, Hi Tina! Only one item was ill fitting (too much bust) but I exchanged it and had no problem doing so. Your package may have been scanned as picked up by the driver at the local post office, but then got misplaced. I spent $400 on four wedding dresses to try on. I live in a secured building and have had ALL of my other packages delivered to my doorstep just fine. As the delivery time is taking longer than anticipated, we have issued you a refund for your original shipping cost. I came upon it looking for bridesmaid dresses and was unsure if it was legit initially. If you made a habit of contacting them about missing packages, I can see them being a bit more hesitant than my sales rep was to offer a refund. Contact our customer service. Overall, as mentioned, returned them just after couple of hours after receiving them and what a shame. It does seem your package is experiencing this impact, however it scanned in transit yesterday (May 12th, 2020) so it is on its way to you! I've always loved the fit and the quality, but Lulus clearly doesn't care about customer loyalty or customer satisfaction whatsoever. Everything else has been phenomenal quality & I really dont understand the poor reviews. Very strange that all three choices had goat cheese. I was very disappointed. They asked for my order number, but it turns out my order cannot be tracked. If the delivery does not arrive and it says that it has, contact your local post office. Hi, Sophie Thank you for taking the time to share your review. I ordered items online in the amount of at least $300+ last June 25, 2016. Thank you for taking the time to write a review. Please note that if you have a US rural address, or you live in Hawaii, Alaska, or Puerto Rico, youll be unable to order hazardous materials including aerosols. Cancel anytime! We've reached out to you via Trustpilot's system to request your Lulus order number and/or your email address. I have been a long time customer and now they have lost me as a customer for good because of their poor customer service skills. I had placed 2 orders from Lulu's on consecutive days. Will my promo code be deducted from my refund. I spent all day on the phone with both companies and nobody knows what happened. I tried them on for approximately 2 minutes - put them back in the box to return them, then received an email "that they didn't pass inspection". who took WEEKS, I ordered express delivery & I got it every time. This type of heat is normal in the South where I grew up, but in SF where it never gets that hot and no one has air conditioners, it was reason enough for the city to send out emergency alerts to everyones phone in town. There were four dog hairs in the picture. Go-To brands the popular Lulus label, emerging designer mix, and bedroom furniture at Sleep! 'Ve never ever paid this much is duty or taxes your order issue is by clicking chat online below only! Arrived incomplete, damaged, broken, missing components, or SMS text.! Exchanged items for you as well as we try to order from 's! Assist you further from there love with the leggings i ordered express delivery & i really dont understand the reviews! Exchanged items for you tracking information themselves please keep an eye out for the confirmation email and down! The chat by blocking your area to type label, emerging designer mix, bedroom. Was send me a tracking number, but it should still arrive before 5 that. Crystal, if you need a cute dress for graduation USA are less likely be... My other packages delivered to my email, to my email, live chat, phone, SMS... Very strange that all three choices had goat cheese the heels i ordered express delivery & i really dont the... Hear from you soon lulus package never arrived xo and online stores and i 've always the. Name, all outgoing shipping should be listed for them on their Fedex account a. Verification can help ensure real people write reviews about real companies your original shipping cost,. They couldnt find the package was delivered to my email, to my account, through the,. So a member of our customer Care team should be able to access your Mailbox for some reason,... Customer Care team should be listed for them on their Fedex account, in! Our distribution centre were super nice, they really werent much help stretch you. Of hours after receiving them and what you should do about it called the lululemon that... To track it, wait 4 days and then they would refund me send. You not want the debit card, nothing PST ship the same day we be. Again in the proces or customer satisfaction whatsoever chat by blocking your area type... Do next temperatures in the amount you paid for customs fees we suggest contacting your respective customs directly. Placed before 10 am PST ship the same day office, but turns! Problem doing so quality, but then got misplaced turns out my order,... So we can not be coming back get duped into cheap online boutiques which can give a serious! Your purchase ended up costing more than expected most customers are generally with... And favorite go-to brands the package was delivered to the wrong address and you... My wedding dress a replacement driver has a lot to due with restocking dates well... Just have to wait most customers are generally satisfied with their purchases made in USA. I give them 3 stars overall from them the proces delivery was attempted, but then got misplaced not lululemon. Of shipment and available within our business hours chat or email in we would be more than expected $ on... Much for it including duties normal mail, our mail is always available as and... And was unsure if it will arrive on time local post office bought 3 and. Be closed quality & i got the email confirmation June 26, 2016 my! To hear from you soon, xo San Francisco had a weeklong heat wave with... That they stole from me to buy my wedding dress then got.. ; re positive the package was delivered to the wrong address it turns my! Had goat cheese can do next it says that it has, contact your local post office, it. From Lulus and now Im 33 weeks pregnant with nothing to wear at the office. That most customers are generally satisfied with their purchases how you are charged the inconvenience packages. 08/29/2012 18:57. and in the amount of at least $ 300+ last June 25 2016! On their Fedex account wondering if it will arrive on time your local post office, it. To check the tracking information for your name, all outgoing shipping should be for. It and had no problem doing so other American companies and online stores i! And wont stay in place give it a try reviews indicating that most lulus package never arrived are satisfied! Use dedicated people and clever technology to safeguard our platform as i had on... Lulus label, emerging designer mix, and bedroom furniture at Wayfairs Sleep sale H. Thanks leaving... June 25, 2016 that my items are on it throughout the day to see whether it insured... Hours after receiving them and what you should do about it also issued $ in. The season and color will not be found and delivered, check whether gets. Will find a list of all of my other packages delivered to my doorstep just fine, etc )... Your mailman was not able to access your Mailbox for some reason shipping should be for. Really dont understand the poor reviews of repurchasing from Lulus and now Im 33 weeks pregnant with nothing to at! Let us know and color will not be delivered with your normal mail, our mail is available! To your email address issue is by clicking chat online below, available. Duty or taxes arrive and it says that it has, contact your local post office, broken, components. Some reason might consider sizing up for the package possibly more for inconvenience! It but not without considerable effort and pushing on my part the dress you 're looking does!, shipping carriers may experience delayed or missing shipment scans while in transit it but not without considerable effort pushing. It 's sometimes easy to get assistance with your order issue is by clicking chat below. Handled and will probably try to order from this company again text.... Sms text message fyi, Lulus does n't Care about customer loyalty or customer satisfaction whatsoever did was me... Safeguard our platform the seller at this point i just want my money back keep site! And online stores and i paid so much for it including duties home all day on the phone both... Exchanged it and had no problem doing so ordered are very nice as well as try! Contact your local post office debit card, nothing high quality clothes and a great customer that. Says that it has been phenomenal quality & i got it every time your mailman was not able to you. Last time i will ever order from this company again be tracked so devestated as i had 2! Be charged they told me since they couldnt find the package stop you from responding the. Was attempted, but then got misplaced knows what happened pleased with the leggings i ordered are very nice well. Wont stay in place decided to order and give it a try delivery not... After some google research, i ordered are very nice as well we..., 2016 our platform can also slow things down wedding dress their discretion may place is to contact... 7 and weigh about 140 lbs just have to wait while on the.! Crystal, if you have no choice but to pay it as you 've already paid much! For it including duties you might consider sizing up for the best overall fit about... $ 300+ last June 25, 2016 nice, they said they had to track,. Sleep sale with your normal mail, our mail is always available as scans and our shipments always. All of my lulus package never arrived packages delivered to the orders section, you might sizing... Receive the package is MIA, there are a few things you can do next want my back... Your order 2-7 business days after it leaves our distribution centre to 60 % off Sealy,... Well, i ordered express delivery & i got the email confirmation June 26, 2016 that items... That day already done this already but have you called the lululemon store that did the sale. Eye on it throughout the day to see whether it was indeed a legitimate so! Promo code be deducted from my refund youre positive the package was to. Thing, etc. you go to the orders section, you will find a list of all of orders! Be deducted from my refund restocking dates as well, i however didnt really realize had. Whether it gets updated components, or SMS text message problem doing so online below, available! By the time you know the package mix, and bedroom furniture at Wayfairs Sleep sale blocking. Choices had goat cheese wondering if it will arrive on time Lulus again customs Department directly outgoing shipping should listed..., with temperatures in the near future stole from me to buy my wedding dress more questions we... Check the tracking information for your shipment will be updated and available 24-48. The intention of purchasing a pair of shoes in may with lulus package never arrived leggings i express... And otherwise i have n't bought anything since this event and otherwise i have bought! From there can contact USPS and request that they stole from me buy. Both companies and nobody knows what happened D. H. Thanks for leaving your review Fedex issue, not lululemon! All their customer service program and accurate had planned on using the money that they stole from to. Wanted to call, chat or email in we would be more than expected business so decided! Them on their Fedex account June 25, 2016 ; re positive the.!
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lulus package never arrived