With eBay, there is the final value fee, and sometimes listing fees as well, so you will need to take those into account. In addition to theatre tickets, the Broadway.com Groups Sales team can help you select the perfect restaurant, plan an educational experience in one of our Broadway Classroom workshops, or even assist you with hotel and travel recommendations. All sales are final, except as specified below. Violence in Times Square continues to be a problem and if the problems escalate, ticket buyers may demand a refund due to safety concerns. Valid only to buy tickets or premium tickets for any available performance of a show playing on Broadway or Off-Broadway in New York City and sold via Broadway.comat the time of redemption, subject to ticket and performance availability. This only happens in-person at the theatre box office and well in advance of the show. Any issues can usually be cleared up easily from there. Complimentary tickets and resold tickets are not eligible for refund. E-tickets have become very popular and can make things quite a bit easier. Not a credit or debit card. So refunds on Broadway tickets do exist - it's not quite as simple as taking bad lettuce back to the supermarket, but it is possible to get a ticket refund and people are getting them every day. Whenever we have leftover Broadway tickets, we donate them to the Ronald McDonald House in NYC located at 405 E 73rd St, New York, NY 10021. If you have any problems with this form, please feel free to reach out to us at . Exchanges must be made no later than two hours prior to start of originally-ticketed performance. Shows Per Week: 8. The Broadway box offices had to give ticket refunds because the shows were completely cancelled and people didn't know when the shows would resume, so they couldn't really get alternative dates and a refund was the only appropriate response. Please call Guest Services at 855-464-9778 or contact support.". Just keep in mind that you are on your own with Craigslist, so you don't get the protections and service advantages that come with a company like StubHub, which specializes in ticket transactions. The previous refund cutoff dates were September 6th, 2020, June 12th, 2020 and January 1st, 2021. "We will be contacting all affected customers next week to either help you exchange to a new performance of your choice or to send you a full credit voucher for your booking, including any fees. All exchange and cancellation options are passed on to these partners for your benefit.No matter how you buy, directly from Broadway Inbound, at the box office, or from your favorite travel site or agent, dont miss out on this exciting time. After January 2022, Broadway returned to its old policy of no refunds, which can be found lower down on this page. You will often see the same listings here as on StubHub. We're in close communication with the box offices and we're aware of their policies, even as they change. Led the build and expansion of our NYC flagship location from 2,500 sq ft to 10,000 sq ft. Broadway Inbound is a division of The Shubert Organization, which has been at the forefront of the American theatre for over 100 years. In the case of StubHub or TicketsNow, you will be paying a 15% commission to them. Instead, states are free to enact . It's clearly Ticketmaster. They can be contacted at (212) 639-0100. BROADWAY.COM, ITS AFFILIATES, SUBSIDIARIES, AND LICENSORS DO NOT WARRANT THAT THE BROADWAY SITE AND THE BROADWAY SERVICE IS ACCURATE, RELIABLE OR CORRECT; THAT THIS BROADWAY SITE WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR THAT THE BROADWAY SITE AND THE BROADWAY SERVICE IS FREE OF VIRUSES, WORMS OR "TROJAN HORSES" OR OTHER HARMFUL COMPONENTS AND THEY ARE NOT LIABLE, JOINTLY OR SEVERALLY FOR ANY DAMAGE YOU MAY SUFFER AS A RESULT OF ANY SUCH DESTRUCTIVE FEATURES. The lesser Broadway shows however have a lot more refunds being processed. You shall be solely responsible for maintaining the confidentiality of your password and account, and are fully responsible for all activities that occur under your password and account. Broadway Inbound FIT Cancellation Request Form Please completely fill out the below form to request an order cancellation. Broadway Inbound works with sales and marketing partners all over the worldtour operators and online travel providers that help groups and individuals plan and book Broadway shows. Then, if it is getting close to the day of performance and it still hasn't sold, you can drop your price. . To contact this organization please call 212-719-1300, Ticketing for shows that appear in the Hudson Theatre are owned and managed by the Ambassador Theatre Group (ATG) and can be contacted at 1-855-801-5876, Stubhub is the largest secondary Broadway ticket broker and their contact information for is: 1-866-788-2482. Any terms and conditions proposed by you that are in addition to or conflict with these Purchase Terms and Conditions are expressly rejected by Broadway.com and shall have no force or effect. We're continuing to monitor the situation and should we need to make any big changes, we'll let our audience know as soon as we can. Usable up to balance only at Broadway.com. Our sales staff provides group buyers with top quality service, supported by cutting edge technology and systems that save time, reduce transaction costs, and provide an instant snapshot of activity. I have a question about my Groups Sales order. These Purchase Terms and Conditions provide that all disputes, claims or controversies arising from or related to your ticket(s), or between you and Broadway.com, the Presenter, the Producer or the Theater regarding such matters, shall be governed by the laws of the State of New York (without regard to its conflicts of law rules and principles), and shall be submitted by us to mediation and if the matter cannot be resolved through mediation, it shall be submitted for binding arbitration. Broadway.com, Broadway Inbound, TDF, etc. Designed to enrich the theatrical experience, they are a great option for any group, from students to executives, and are tailored to fit the needs of each particular group. Paypal, bank transactions, and checks are among your potential options, depending on what service you use. In addition, when you purchase any tickets, goods or services on the Broadway Site, you agree to the terms and conditions of each of the purchase policies to which such tickets, goods or services are subject (including, in the case of tickets, the rules and regulations of the venues presenting the events to which such tickets grant you admission). BOFAUS6S (for incoming payments in foreign currency) Bank of America, NA 555 California St San Francisco, CA 94104. For events in Canada, please click here. What if my school cancels all trips again? Broadway Inbound is the ticketing home for group buyers, tour operators, and the travel industry. But even now, at every top Broadway show, there are people eager to buy tickets that only become available on the day of the show. For instance, if you're using StubHub and physical shipping is the only delivery option you are offering, there is no cost to you, but the buyer could pay $15-25 in shipping fees - which means they might decide to buy from another seller who can offer e-tickets instead. Imagine Communications and global press representatives work to familiarize travel writers with Broadway, pitch stories, and ensure that travelers know how to book tickets before they arrive in New York. Will the theater hold my larger belongings? Or if one of the people you bought a ticket for drops out at the last minute? We have a discounted inventory of Broadway tickets provided by Broadway Inbound directly. User Acceptance and Consent to Broadway.com Purchase Terms and Conditions. If the shows do go ahead as planned, it is not clear if Broadway shows will grant a refund if the attendees themselves cannot make a show for any particular reason. Any group tickets that need to be exchanged or refunded may only be requested by the agent or agency of record for that order. All ticket sales are final. Please read these Broadway.com Purchase Terms and Conditions ("Purchase Terms and Conditions") before using this site or making a purchase. Refunds will be processed on or about July 31, 2020. 'Dark' is a theater term which means that a show does not have a performance that day. This is a great example of why a duopoly like this should not be allowed to operate as it discourages innovation and consumers suffer when The Shubert Organization fails to put together an effective business continuity plan for these kinds of events. It has so much to offer school music groups, from the chance to watch Broadway shows, perform in unique venues and visit iconic sights, such as the Empire State Building and Central Park. Theyare available to support any of your Group Sales questions. The reason was poor planning from a mother and her son, who was 13, and she refused to sit in her assigned seat two rows behind him. We often just drop the Broadway tickets off there and they are always used (we check), even it is a couple of hours before the show, so it makes it worthwhile. You will provide Broadway.com with certain registration information, all of which must be accurate and updated. What are the terms and conditions of redeeming the gift certificate? MARY POPPINS and PHANTOM West End Reduce Performance Schedules. Please visit our Group Sales website for more information. DEBIT CARD. Complimentary tickets and resold tickets are not eligible for refund. For assistance, or If you have questions, contact Shubert Audience Services at 212-944-3700 or audienceservices@shubertorg.com. As the official, authorized ticket seller, Telecharge gives you direct access to the best seats in the house. Higher Education Increase your application rates; Contact Center Improve your connection rates; New COVID-19 requirements you should know about Arranging Inbound, Outbound & Abandoned . Refunds will be processed on or about May 8, 2020. But at a hot show, the box office is more likely to take the ticket back so that they can sell it to someone on the cancellation line. On the other hand, that also means that you may have a lot of competition from Broadway ticket brokers and other sellers who are trying to unload extra Broadway show tickets. The Service Fee is calculated based on the established Box Office Price per ticket. The flight attendant made me move and said I had no choice or she'd have to take it to the pilot (I dont believe it but I know when a flight attendant wants you to do something you shut your mouth and comply) One agent offered $50 a piece, so $250 total and I . BROADWAY.COM NEITHER ENDORSES NOR IS RESPONSIBLE FOR THE ACCURACY OR RELIABILITY OF ANY OPINION, ADVICE OR STATEMENT MADE ON BROADWAY.COM BY ANYONE OTHER THAN AN AUTHORIZED EMPLOYEE SPOKESPERSON OF BROADWAY.COM WHILE ACTING IN HIS OR HER OFFICIAL CAPACITY. By Industries. If and when we are able, we're honoring refunds and exchanges. Broadway in Atlanta and the Fox Theatre are not responsible for the refund practices put in place by secondary ticket . Copyright 2023 New York Show Tickets Inc. Broadway Show Reopening Schedule: Post-Pandemic 2021/2022, Broadway Shows Mask and Vaccination Requirements 2022, The Most Popular Performance Show Times On Broadway, Broadway Ticket Refunds and Show Cancellations. There may be a maximum number of tickets allowable to be refunded per group, check with the venue for details. Absolutely, please contact our Group Sales department. For any issues, please contact Ticketmaster at 1-800-982-2787 and have your Ticketmaster Account Number/Confirmation Number handy. If you purchased tickets from Telecharge for a suspended or canceled performance, you will receive an email with instructions to refund or exchange your tickets. Day 1. If nobody is allowed to return their Broadway tickets, then where are these fabled cancellation or refund tickets coming from? If you have any questions, please . Complimentary tickets and resold tickets are not eligible for exchange. BI serves domestic and international travelers through partnerships with distributors and travel providers around the world. 2. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Service or the Purchase Terms and Conditions must be filed within one (1) year after such claim or cause of action arose or be forever barred. Read More; For more information about our COVID-19 health and . UNDER NO CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO NEGLIGENCE, SHALL BROADWAY.COM, ANY BW PARTY OR ANY OF THEIR RESPECTIVE AFFILIATES, SUBSIDIARIES, LICENSORS, SUPPLIERS AND THIRD-PARTY AGENTS BE LIABLE TO YOU FOR DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES, WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER BASIS, EVEN IF A BROADWAY.COM AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED SPECIFICALLY OF THE POSSIBILITY OF SUCH DAMAGES, ARISING FROM USE OF OR INABILITY TO USE THE BROADWAY SITE AND/OR THE BROADWAY SERVICE OR ANY LINKS OR ITEMS ON THE BROADWAY SITE OR ANY PROVISION OF THE WEBSITE TERMS OF USE OR THESE PURCHASE TERMS AND CONDITIONS, SUCH AS, BUT NOT LIMITED TO, LOSS OF REVENUE OR ANTICIPATED PROFITS OR LOST BUSINESS. If you do want to get a cancellation, you will have to contact us directly. COVID-19 is an extremely contagious disease that can lead to severe illness and death. For certain events you may choose to pick up your tickets at the Box Office of the venue. You agree to and shall (i) immediately notify Broadway.com of any known or suspected unauthorized use(s) of your password or account, or any known or suspected breach of security, including loss, theft, or unauthorized disclosure of your password or credit card information, and (ii) ensure that you exit from your account at the end of each session. It's done by calling up Ticketmaster or Telecharge and asking if they will exchange your ticket for another performance due to some unforeseen circumstance that you have. Hand-held devices are limited, although additional . We offer a wide range of workshops starting with the basics that are accessible to all groups. Your refund should post to your account within 30 business days. Updated. Tickets may be exchanged for any other single performance on sale at time of exchange, subject to blockout dates and other restrictions. There is also a representative at the Shubert Audience Services kiosk at every performance to assist any patron with any of our devices, software, or technology. With some exceptions, many Broadway theaters generally arrange the seats with even numbers on the right section, odd numbers on the left section and consecutive numbers in the center section. Terrific! What shows can the gift certificate be used for? Other restrictions may apply. (Updated 4/13/2020). Although all Broadway shows state "no refunds or exchanges" when you purchase their tickets, many shows will actually give you a refund or exchange if you ask nicely. While going to the theater is certainly a special occasion, there is no required dress code. Broadway Inbound's team-up with Contineo comes after a shift in China's visa rules that now allows for 10-year travel visas to the U.S., opening up new freedoms for individual travelers from . Juliet's new story bursts to life through a playlist of pop anthems as iconic as her name, including "Since U Been Gone" "Roar", "Baby One More Time", "Larger Than Life" "That's The Way It Is", and "Can't Stop the Feeling" - all from the genius songwriter/producer behind more #1 hits than .

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